Access
Number Change (April 4,
2002)
On April 22, 2002, some of our Access Numbers will change. Click HERE for a list of access numbers that are changing. These changes are due to Network Updates, and to better serve the areas. We appologize in advance for any inconvenience that this has caused you. If you do not see your City, State, or access number in the list, Please disregard this announcement. If you do, click HERE for instructions to change your access number, or call us at 1-877-599-2295 and we can help you change your access number. Please change your access number before April 22nd, after which, the old numbers will no longer function. Thank you for your patience in this matter
On Friday, September 14, 2001 our DNS servers IP addresses will be migrating due to network changes. To find out if this effects you, please follow these instructions. Or call us at 1-877-599-2295 and we'll be more than happy to give you a hand. Thank you for your patience.
PowerNet Global has implemented a new security feature which requires users to check for e-mail before being allowed to send mail. For more information click here. If you have any more questions about this policy, please contact us at 1-877-599-2295 and we'll be more than happy to help you out!
PowerNet Global Communications takes great pride in providing smart and prompt technical support to our valued customers. We offer knowledgeable help to either get you started on the Internet, or help you through any problems you might have during your journey.
We have assembled a collection of setup and troubleshooting documentation which we have placed online for our users. Read our answers to the most Frequently Asked Questions asked by our users. Or, click on the FAQ button on the left hand side of our page for more options.
If you don't find the answer to your question online, then e-mail us at support@pngusa.net. Please include a detailed description of your problem, along with your username and any other pertinent information you may have. A handy form mailer can be found at http://esupport.pngcom.com/cgi-bin/png/people. Expect a 5 minute to 24 hour turnaround depending on the nature of the problem and the current support queue. For abuse inquiries, e-mail abuse@pngusa.net.
You may also contact our help desk at 1-877-599-2295. A professional and knowledgeable staff member will help walk you through solving your problem.
Personal and corporate Web sites are self-serve. Technical support for advanced Web issues (beyond initial setup) is not available. You may be able to find the answers to your questions in the Personal Web Site Starter's Guide. The internet is also a good resource for web related inquiries. Listed below are some sites which we have found to be extremely helpful: