Below is a list of Frequently Asked Questions regarding email problems.  If you don't see an answer to your specific problem, please email us at support@pngusa.net.  We will update the site as necessary as our desire is to serve you in the most comprehensive way possible.

2.  Why do I download the same six messages every time I check for new email?

3.  Why can't I send a picture of my son with my email? It never lets the message send!

4.  When I get an email that has a web address link in it, why won't it work if I click on it?

5.  Can I check my home email from work?

6.  Can I check my email from both home and work?

7.  What is spamming?
 
 

1.  Why can I send email to all of my friends but my daughter's address won't work?  If you are able to send to everybody you try with the exception of one or two addresses, chances are you are entering something incorrectly in the address. The error message that your email program gives is a good indication of the problem. It could also be a problem with the recipient's service provider. Click here to return to the top of the page.
 

2.  Why do I download the same six messages every time I check for new email?  If you keep downloading the same messages over and over, the first step would be to make sure that you do not have "Save a copy of messages on server" selected in your mail client's options. If this option is selected, you will find that you do download the same messages time and again.

The most common cause for this problem, however, is one message that clogs up your mail, so to speak. There are quite a few lines that most people do not see while sending mail called, headers, and this is what actually directs where the mail is delivered to. If there is any character out of place in the header, the message will be undeliverable. Or if the message is too large for the mail server to handle the result will be the same. This single message will prevent anything else from being downloaded after it.

Until the very last message on the server is downloaded, the server will continue giving you the same messages. So if you are stopping the download of mail yourself before it is finished downloading, it will start from the top the next time you try. After the final message is downloaded, that is when the server wipes the slate clean for you!  Click here to return to the top of the page.
 

3.  Why can't I send a picture of my son with my email? It never lets the message send!  Pictures tend to be far larger in size than plain text messages. Most of the time, if a picture will not send via email it is because the file is too large. Many Internet Service Providers will have a size limit on any mail that their servers handle. Email was not intended to send and receive these types of large files. Using a Zip program (WinZip, for example) to compress the file will help solve this problem. Keep in mind that after you have compressed and sent the message, the recipient will need to un-compress it before viewing! Make sure that the people you are sending to know that they will also need a Zip program!  Click here to return to the top of the page.
 

4.  When I get an email that has a web address link in it, why won't it work if I click on it?  Your mail client is probably not set up to allow for hyperlinks. You need to check the "Options" for your specific email software. The easiest way to learn how to make these changes (along with others!) is to use the program's Help Menu. Simply click on "Help" and select Contents and Index. Under the "Index" tab, search on Hyperlink and that should get you started in the right direction!  Click here to return to the top of the page.
 

5.  Can I check my home email from work?  You can check your personal mail while at the office by setting up your email client just as you did at home.  All of the settings should be identical except for the outgoing mail server.  This server should reflect your company’s outgoing server.  Otherwise, set it up exactly as you did at home.  Click here to return to the top of the page.
 

6.  Can I check my email from both home and work?  You can set up your home computer and your work computer to check your mail without losing any mail in between.  You simply need to “Save a copy of message on server” in both email programs you will be using.  This will allow you to download mail to your work system yet go home and download the same mail to your home system!  The “Save a copy of message on server” option will be located someplace in the mail options.  Use the “Help” menu on the software’s Menu Bar for further assistance on locating this option.  Click here to return to the top of the page.

7.  What is spamming? Spamming is when a person/group/company sends out unsolicited mass mailings, usually to advertise or to express a particular view that they have on a matter.  Most Internet Service Providers do not permit spamming and the spammer risks the cancellation of his or her access if their provider learns that they are engaging in such an act. Click here to return to the top of the page