Below is a list of Frequently Asked Questions regarding operating system issues.  If you don't see an answer to your specific problem, please email us at support@pngusa.net.  We will update the site as necessary as our desire is to serve you in the most comprehensive way possible.
 

1.  I keep getting an error that says “Illegal Operation”.  What does this mean?

2.   I forgot my password, what should I do?
3.  What does it mean when my computer says, "The modem is not responding?"

4.  How can I disable my call waiting?
 

1.  I keep getting an error that says “Illegal Operation”.  What does this mean?  An “Illegal Operation” occurs when you open a program and your Operating System (Windows 95,98, or NT) has difficulty opening it properly.  It could be a problem with corrupt files in either the O/S or the program and about the only thing that you can do is re-install the program that is causing the problem.  You might also get this error when you are actively in an open program.  If this is the case, the same fix is called for.  Re-installing the program should take care of the problem.  Some people will prefer having a computer technician look at their system for them and help determine the problem.  This is also a good idea if you are not comfortable removing and re-installing software. Click here to return to the top of the page.

2.  I forgot my password, what should I do?  If you forget your password all you need to do is call the Customer Service center and we will be happy to get it for you.  We will need to verify that the account is yours, for your protection only, of course!  Our Customer Service Department is available to assist you Monday-Friday, 8am until midnight and on Saturdays and Sundays from 8am until 8pm.  Our phone number is (513) 942-7900 or toll free, 1-877-599-2295. Click here to return to the top of the page.

3.  What does it mean when my computer says, "The modem is not responding?"   This means your computer isn't able to communicate with your modem. Check that the modem is turned on. Check that the modem is connected to the computer. Try using a dialer program such as HyperTerminal to connect to the modem. If the modem is internal, try using system diagnostics to make sure that the modem has not become mis-configured (sometimes installing something like a new game or soundcard can confuse the system so that the modem has to be reinstalled). If you still cannot get the modem to respond, you may have to have it replaced.   Click here to return to the top of the page.

3.  How can I disable my call waiting?  To disable call waiting, double-click on the “My Computer” icon located on your desktop.  In this Window you will double-click on the “Dialup Networking” icon.  In Dialup Networking, right mouse click on your connection icon and select “Properties”.  You will see the number that you are currently dialing inside of this window and you need to simply put your mouse in FRONT of the number showing and type “*70,”  (you will not need to put the quotation marks).  Call waiting has been disabled.  It is also a good idea at this point to uncheck the box located beneath the “Country code” field.  The option will say “Use area code and dialing properties” or “Use country code and area code”.  Simply uncheck. Click here to return to the top of the page.